Refund policy

Returns

You may return unopened products with their seals intact within 14 days of delivery for a refund or exchange. Because our products are consumable sports nutrition, we cannot accept returns of items that have been opened, unsealed, or stored improperly — this is a food-safety requirement.

Damaged, incorrect, or expired items

Please inspect your order on arrival. If anything is damaged, incorrect, or past its best-before date, contact us within 48 hours of delivery with your order number and a photo. We will replace the item or refund you in full, including shipping — no need to send anything back.

How to start a return

Contact us through the store's contact page with your order number and the reason for the return. If your return is accepted, we will send you instructions on where to ship the package. Items sent back without first requesting a return will not be accepted. Return shipping costs are paid by the customer unless the return is due to our error.

Refunds

Once we receive and inspect your return, we will notify you and, if approved, refund the purchase amount to your original payment method within 10 business days. Shipping fees are non-refundable except where the return is due to our error. If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

The fastest way to get a different product is to request a return for the item you have and place a new order once the return is accepted.